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Forward Slash Kate » 2008» October

Airlines want ownership of clients, but not hassles

October 16th, 2008

Filed under: Uncategorized | 5 Comments »

A senior South African travel consultant recently sent this letter (edited) to South African weekly travel industry newspaper TNW (Travel News Weekly). The letter is interesting because it exposes a huge gap – travel agents are required to offer their clients support 24/7, but equivalent support from airlines is hard to come by…“A client phoned […]

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